NEW YORK CITY, NY

Digital Transformation | ERP Implementation for Skincare MANUFACTURER

ESTEE LAUDER | L’OREAL | ERUNK ELEPHANT

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Client Overview

A rapidly scaling, NYC-based skincare manufacturer serving global beauty leaders such as Estée Lauder, L’Oréal, and Drunk Elephant faced rising demand, operational complexity, and increasing pressure to modernize its systems and processes. To sustain growth and maintain regulatory excellence, the company needed a robust, integrated ERP platform and a complete transformation of its operational workflows.

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CHALLENGE

The company operated across multiple continents with fragmented systems, manual workflows, and inconsistent reporting across production, inventory, logistics, and finance. Growth had outpaced operations.

They needed to:

• Consolidate business processes
• Improve data accuracy
• Eliminate manual errors
• Enable global visibility
• Prepare for rapid market expansion

The leadership team required a transformation partner who understood both manufacturing and business processes, and who could bridge the gap between technical teams and business stakeholders.

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SOLUTION — My Role as Transformation Lead & Process Engineer

I led the global process transformation initiative and ERP implementation, serving as the central point between IT, operations, design, development, and executive leadership.

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1. ERP Implementation & System Design

I collaborated directly with developers and UX designers to configure an ERP system tailored to the company’s production, inventory, and fulfillment needs.

My focus:

• Translating business requirements into technical designs
• Ensuring the ERP supported global operations across NA, EU, and Asia
• Creating workflows that were intuitive, scalable, and automation-ready
• Managing cross-functional alignment between IT and business teams

⚡ The system became the company’s single source of truth for all critical data.

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2. Business Process Mapping & Optimization

I led the full end-to-end process mapping initiative.

Activities included:

• Analyzing current workflows across production, warehousing, R&D, and order fulfillment
• Identifying bottlenecks, manual inefficiencies, and data gaps
• Redesigning workflows to increase speed, reduce complexity, and eliminate duplication

Outcomes:

• Faster decision-making
• Better cross-department coordination
• More accurate planning and forecasting

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3. Global Stakeholder Engagement

Working across North America, Europe, and Asia, I ensured that:

• Regional needs were incorporated into the ERP design
• All teams received consistent communication
• Training and go-lives were aligned across time zones

I acted as the global integrator, ensuring the solution worked for every market without compromising standardization.

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4. Process Engineering & Automation

As the project’s lead process engineer, I:

• Designed future-state workflows
• Optimized labor allocation and material flow
• Proposed automations that removed repetitive tasks
• Ensured scalability for new product lines and future demand increases

⚡ Every redesigned workflow contributed directly to efficiency and cost reduction.

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5. Training & Change Management

I designed and delivered global training programs to secure adoption and reduce resistance to change.

This included:

• Hands-on training sessions
• Regional onboarding plans
• Documented SOPs and learning tools
• Continuous support through go-live

I helped build a culture of trust, adoption, and continuous improvement.

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RESULTS

1. Enhanced Operational Efficiency

Workflows were simplified, automated, and standardized across all regions.

2. Significant Reduction in Manual Errors

Eliminated process duplication and reduced manual entry errors across operations.

3. Real-Time Data & Global Visibility

Leadership gained instant insights across production, warehouse, logistics, and finance.

4. Scalable Operations for Rapid Growth

The company became fully equipped to scale to new markets and support surging product demand.

5. Stronger Team Alignment

Teams operated with clarity, shared workflows, and a unified system.

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IMPACT

This transformation became a cornerstone of the company’s growth strategy, proving how structured process engineering, global collaboration, and hands-on leadership can transform a complex manufacturing ecosystem into a competitive advantage.

It positioned the company for long-term expansion, stronger retailer partnerships, and better performance across all global functions.

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